Frequently Asked Questions & Policies

Digital Products

How do digital patterns work?

 

PDF patterns will be available for download immediately after purchase on the order confirmation page, and via a download link emailed after purchase. Our patterns include multiple print formats for printing at home or a copy shop. Please ensure that you save your pattern to your computer before you print it to save it for future use. Once you have downloaded your pattern simply print it out, assemble it and you’re ready to sew!

 

How do I get my digital pattern?

 

Immediately after purchase a link will be available on the order confirmation page to allow you to download your files. You will also receive an email with links to download your files. Click on the link provide to download each of your files and save them to your computer.

 

I’m having trouble downloading my PDF pattern!

 

If you have any issues opening or downloading your PDF file feel free to email us at hello@megannielsen.com we love to help!

 

I lost my PDF files

 

If you’ve lost your files or download link please send an email to hello@megannielsen.com and we’ll do our best to help.

 

How do I put together my PDF pattern?

 

PDF patterns include all instructions and tiled pattern pieces, and can be printed at home on either letter or A4 size paper. Print out the pattern page that contains the calibration square first. Measure the 2” (5cm) calibration square to make sure the pattern was printed to the right size. If the calibration is off you may need to adjust your printer settings. Cut or fold around the border around the pattern tiles and tape or glue the pieces together using the makers on each edge as a guide.

 

Do your patterns include size layering?

 

As of April 2020 all new patterns will be released with size layering. Patterns which include size layering allow you to print only the sizes you want OR all sizes at once.

We are also working through are catalog of patterns to update existing patterns with size layering. If a pattern includes size layering this will be clearly stated in the product information. All layered files will be labelled as such. All products which do not explicity state that they include layering do not, though they may be updated in the future.

 



Order Shipping

How is my order shipped & when can I expect it?

 

Our patterns are stored in the USA and are processed on a daily basis.

American domestic orders are shipped from our warehouse in the USA via USPS First Class mail and should arrive in 2-5 business days.

International Orders are shipped from our warehouse in the USA via economy shipping which generally arrives in 2-4 week or Express courier which arrives in 2-5 business days.

 

My package hasn’t arrived yet

 

We are not responsible for lost or stolen packages. Please ensure that your shipping address is correct as we cannot be held responsible for undeliverable items that occur due to incorrect addresses.

If a package is returned as undeliverable we are happy to resend the package at the purchasers expense to another address. If you suspect that your package is lost, please email us at hello@megannielsen.com so we can work out a solution.

 

Customs duties on international orders

 

Orders from outside the USA may be subject to taxes and customs duties at the border. All local taxes and customs duties are the responsibility of the customer. Please contact your local customs authorities for information on what duties you may be charged prior to your purchase.

All orders are shipped with the full retail value of the product stated on the customs form and we are unable to change this or list items as a gift.

 



Pricing & Taxes

What currency will my order be processed in?

 

For customers located in the USA, UK or Canada you may choose to order in your domestic currency by using the currency selector in the top menu bar. Your chosen currency must match the destination country of your order.

As we are an Australian based business the default currency for order processing is Australian Dollars. For orders where a different currency was not specifically chosen, or customers located outside of the USA, UK or Canada, all orders will be processed in Australian dollars

 

Am I charged for taxes?

 

All UK orders are charged VAT starting 1 January 2021 inline with current UK legislation. Product prices are displayed excluding taxes and VAT will be added at checkout for all UK orders.

All EU orders of digital products (ie PDF sewing patterns) are charged VAT inline with current EU legislation. Product prices are displayed excluding taxes and VAT will be added at checkout for all EU digital orders.

 



Returns & Refunds

Physical products

 

Physical patterns may be returned within 30 days of purchase as long as the pattern is unopened and in saleable condition. The cost of the item will be refunded, however the shipping will not. Please contact us at hello@megannielsen.com prior to shipping back your order.

If you are returning an item due to a mistake on our part we will refund the cost of the item and the shipping.

 

Digital products

 

Due to the nature of digital files we do not accept returns on any of our PDF patterns or digital products.

 

Sample sale & Ready to wear garments

 

All samples offered for sale in the Sample Sale are one of a kind garments. All sales of these garments are FINAL and returns/exchanges are not possible. 

 



Drafting & Sizing

What sizes are your patterns available in?

 

Our women’s patterns are available in two sizes ranges: 0-20 which is drafted for a B cup and Curve 14-30 which is drafted for a D cup with a curvy figure in mind. Our childrens patterns are available in ages 2-12. For detailed information on how to find your size in Megan Nielsen Patterns, please visit our Sizing page. Check listing images for size charts and specific finished garment measurements of individual patterns. 

 

What size should I make?

 

For detailed information on how to find your size in Megan Nielsen Patterns, please visit our Sizing page. For extra tips on making sure you’re measuring yourself properly, see our blog entry here. For a realistic representation of our sizing visit the Meet the Models blog post here.

 

How are your patterns drafted?

 

Our patterns are professionally drafted to industry standards using Gerber Accumark and are thoroughly tested internally by our team, and externally by people who love to sew (like you!). If you would like to help test our patterns just fill out the form here.

 

Are seam allowances included in your patterns?

 

Seam allowances are included in all patterns and are 5/8” (1.5cm) for woven patterns and ¼” (6mm) for stretch patterns unless otherwise stated. For tips on making sure you’re measuring yourself properly, see our blog entry here.

 



Miscellaneous

Can I sell items made from your patterns?

 

As clearly stated on all patterns and instructions, all Megan Nielsen Patterns and designs are copyright for personal non-commercial use only and no part may be reproduced, transmitted or shared in any form. Items made from our patterns may not be produced for resale. When you purchase Megan Nielsen Patterns, you are agreeing to our terms of service. All designs, illustrations, images, text and all other aspects of patterns are copyright Megan Nielsen Patterns. All rights reserved.

 

How do I access the free patterns for newsletter subscribers?

 

After signing up for our newsletter and confirming your subscription you will receive a welcome email which includes a code that you can use in our store to get any of our newsletter subscriber perks for free.

 

How do I become a pattern tester?

 

We’re so grateful for all the help we get from the sewing community testing patterns before they are released. There are no special requirements for pattern testing, you don’t need to be an expert seamstress, have a blog or jump through any hoops.  Just fill out the form to test women's patterns here. Pattern testers are chosen fairly randomly, using a cross-section of sizes and expertise for each pattern, but we do try to work our way through the list to make sure as many people get a turn as possible. 

 

I want to stock your patterns in my store!

 

Great, we love working with wholesalers! Email hello@megannielsen.com for up to date pricing and ordering information, and to open your account.

 



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