Shipping Policy
Last updated 17 September 2026
Digital patterns arrive instantly; printed patterns are posted to you. Where we post printed patterns depends on which of our stores you're shopping - see below.
Digital patterns
Delivered immediately. Download straight away and access your files any time from your account and confirmation email - there's nothing to post.
Printed patterns
Packed and sent within 2–3 business days, then about 1 week within Australia, 2–5 business days within the USA, and 2–4 weeks economy (or 5–10 business days express) everywhere else.
Which store ships where
We run two stores, and printed shipping differs between them:
- Australian store — megannielsen.com.au (prices in AUD): printed patterns ship from Perth, Western Australia, within Australia only.
- International store — megannielsen.com: printed patterns ship from the USA, worldwide.
Digital patterns can be bought and downloaded from either store, wherever you are. Shopping from outside Australia? Head to our international store for shipping to your country.
Processing & delivery times
Printed orders are packed and sent within 2–3 business days. Australian orders ship from our studio in Perth, WA via Australia Post and generally arrive in about 1 week. All other orders ship from our warehouse in the USA: US orders go by USPS First Class mail and should arrive in 2–5 business days, and international orders go by economy shipping, which generally arrives in 2–4 weeks, or Express courier, which arrives in 5–10 business days. Delivery times are counted from when your order is sent, may vary from time to time and are a rough estimate only. Digital orders are available to download the moment your payment is confirmed - there's nothing to ship.
International orders
Printed orders from our international store may be subject to import duties, taxes or customs charges set by the destination country. These are the customer's responsibility and aren't included in our prices or postage.
Lost or damaged parcels
Once an order is posted, delivery is in the carrier's hands. If your parcel is delayed, lost or arrives damaged, please contact the carrier directly, quoting the tracking number in your shipping confirmation email - they can trace your parcel and are best placed to investigate. If you're not able to resolve it with them, get in touch and we'll help where we can.
Tracking
Where tracking is available, we'll include your tracking details in your shipping confirmation email so you can follow your parcel's journey.
A question about your delivery? Email hello@megannielsen.com with your order number and we'll help.