Privacy Policy

Megan Nielsen Pty Ltd (ABN 87 850 910 201) respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, how we store it, and your choices. We handle personal information in accordance with the Australian Privacy Principles.

Information we collect

Depending on how you interact with us, we may collect personal information including your name, company name, email address, telephone number, billing and shipping address, geographic location, IP address, survey responses, support queries, blog comments and social media handles. We collect this information when you browse our website, create an account, place an order, subscribe to our newsletter, or contact us.

Children's privacy

Our website and products are not directed to anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information without a parent or guardian's consent, please contact us and we'll delete it as quickly as possible.

How we use your information

We use your personal information to:

• process and deliver your orders, including digital downloads;
• provide customer support and respond to your enquiries;
• send you marketing communications, but only if you have opted in - you can unsubscribe at any time;
• improve our website and services using aggregated, de-identified analytics.

Cookies

Our website uses cookies to keep the site working, remember your preferences, and understand how the site is used so we can improve it. We don't use them for advertising. Cookies don't access personal information stored on your device, and you can control or reject them through your browser settings, though some features may not work as well if you do.

Sharing your information

We do not sell your personal information. We only disclose it: to trusted service providers who help us run our business (such as payment and delivery providers) and who are bound to protect it; where required by law, a court order or a law-enforcement request; or to protect our legal rights. If our business is ever sold or restructured, customer information may transfer to the new owner under a confidentiality agreement.

Storing & protecting your information

Your personal information is stored on secure servers, and payment card details are encrypted and not retained by us - card payments are handled by our payment providers. We keep your information only for as long as we need it to provide our services and meet our legal obligations. Some of our providers may store or process data outside Australia; where that happens, we take reasonable steps to ensure it's protected to a comparable standard. If a data breach ever affects your information, we'll notify you in line with our legal obligations.

Your rights

You can review, correct, update or delete your personal information at any time by signing in to your account, or by contacting us directly and we will action your request.

Links to other websites

Our website may link to other websites for your convenience. We aren't responsible for the privacy practices of those sites, so we encourage you to read their own privacy policies when you visit them.

Changes to this policy

We may update this policy from time to time. Any changes take effect when we post them here, so please check back periodically.