Shipping & Returns

Shipping Information

Where does my order ship from?

Our patterns are stored in the USA and Australia. Australian orders will ship from Australia. All other orders will ship from the USA. 

Where do you ship?

We ship internationally to wherever you need us!

What are the shipping costs?

PDF patterns are available immediately after purchase and shipping is free.

For printed patterns shipping costs vary depending on location and service selected. Costs can be calculated in the checkout by entering your shipping address. Please note that some countries levy import fees on products on arrival and we cannot control what these may be or be held responsible for customs charges you may incur.

How long do I have to wait to receive my pattern?

PDF patterns will be available for download immediately after purchase on the confirmation page, and via a download link emailed after purchase. Please ensure that you save your pattern to your computer before you print it to save it for future use.

Please note estimated delivery times below. Australian orders are shipped via Australia Post and all other orders are shipped from the USA warehouse via USPS First Class mail or Fedex for Express International orders. 

Processing takes 1-3 days (ie. orders will ship 1-3 days after being placed), you will receive an email when your order has been sent. Transit time is dependent on place of delivery, please see below for estimated transit times.

Destination Estimated Delivery Time
USA
2-7 business days
Australia
2-7 business days
Rest of the World - Express 2-5 business days
Rest of the World - Economy 2-4 weeks 

Please note: Orders shipped by International Economy Service do take between 2-4 weeks to arrive depending on your location, this is how we can keep the rates extremely competitive. If you require your order earlier than this time frame, we recommend you select the International Express Service option to ensure you have full tracking and a swift delivery.

Please ensure that your shipping address is correct as we cannot be held responsible for undeliverable items that occur due to incorrect addresses.

How do PDF patterns work?

PDF patterns will be available for download immediately after purchase on the confirmation page, and via a download link emailed after purchase. Please ensure that you save your pattern to your computer before you print it to save it for future use. To access your pattern on your iOS phone or tablet, download the Megan Nielsen Patterns App.

Where are you located?

We’re based in Perth, Western Australia and all prices are listed in Australian dollars. Our Australian orders are shipped from our head office however all other orders ship from the USA. Please note that for Australian orders GST will be added at checkout. No sales tax will be levied on international orders.

Returns

Return policy 

Due to the nature of sewing patterns, refunds and exchanges are not possible, and all sales are final. If you require a refund or replacement due to an error on our part, please contact us at hello@megannielsen.com within a week of receiving your goods. Please ensure that your shipping address is correct as we cannot be held responsible for undeliverable items that occur due to incorrect addresses.